1. Who We Are
ALC Bookkeeping & Consulting is an Australian-based business offering bookkeeping, BAS agent services, accounting software setup, consulting, and process review services. Our website is www.alcbookkeeping.com.
We are committed to protecting the privacy of our clients and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (email address, phone number, postal address)
- Business information (business name, ABN, industry)
- Financial and accounting records
- Tax File Numbers (TFNs) and ABNs
- Accounting software login credentials (where required for service delivery)
- Other information relevant to the services you have requested
3. How We Collect Your Information
We collect personal information through:
- Website enquiry and contact forms
- Phone calls and voicemails
- Email correspondence
- Third parties (with your consent, or as required for service delivery)
4. Why We Collect Your Information
We collect and use your personal information to:
- Provide bookkeeping, BAS agent, and consulting services
- Comply with legal obligations under the Taxation Administration Act 1953 and related legislation
- Maintain internal records
- Improve our services
- Send marketing communications where you have provided consent (you may opt out at any time)
5. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. We may disclose your information only:
- To service providers who assist us in delivering our services
- Where required or authorised by law (e.g. the Australian Taxation Office or other regulatory bodies)
- With your explicit consent
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Safeguards include secure passwords, encrypted storage, and restricted access controls. We use industry-standard security practices appropriate to the sensitivity of the information held.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.
To make a request, contact us at admin@alcbookkeeping.com. We may need to verify your identity before providing access or making corrections.
8. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience and monitor usage patterns. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors without verifiable parental or guardian consent.
10. Changes to This Policy
We may update this privacy policy from time to time. Updated versions will be posted to this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
For privacy-related enquiries, access or correction requests, or complaints:
Antoinette Crouch — ALC Bookkeeping & Consulting
PO Box 7099, Geelong West VIC 3218
Email: admin@alcbookkeeping.com
Phone: 0406 009 924
Registered BAS Agent #26211942 · ABN 91 720 414 482